These are Huron Valley Restaurant Equipment DBA Northern Pizza Equipment’s Standard Return Policies applicable only to products purchased by you directly from the Northern Pizza Equipment website, phone, or our in person store. We retain the exclusive and sole right as to whether an item may be returned, exchanged or cancelled. All product returns must be received within 30 days of invoice date to be considered and require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Northern Pizza Equipment’s Customer Service. Any return for a refund may be subject to a 20% restocking fee. Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: Any product not purchased from us. Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
Shipping Method and Arrival Times
Northern Pizza Equipment reserves the right to change the shipping method at our discretion and send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on northernpizzaequipment.com All shipping times are estimated by the specified carrier. Once in the carrier’s possession, we will not be held liable for any damages, shortages, or delays in shipment caused by the chosen carrier. If an item is not delivered to your satisfaction, please contact the chosen carrier’s customer service team.
Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To cancel an order, please contact us using our contact us page. If the order has already dispatched, the buyer is responsible for both the origination and destination shipping charges. See our Standard Return Policy below for more details. Additionally, if the product was exported outside the United States, the buyer is responsible for any import/export taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. For more information, please see the “Customs, Duties & Taxes” section.
Out-of-Stock (Back-Order) Items
If Northern Pizza Equipment no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1)Northern Pizza equipment can send you a comparable replacement item, or 2) Northern Pizza Equipment can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes – 20%
Return shipping expense: Paid by purchaser
Origination shipping expense: Non-refundable
International Returns: Claim the package as a return, so that we are not charged duties and taxes. We will refuse the package if faced with these charges and will not issue a refund.
This is our Standard Return Policy. All items must be returned to Pizza Parts within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Northern Pizza Equipment, and not the mere issuance of an RMA. An RMA, once issued, is valid for 30 days. If the RMA has passed this 30 day period without the return of the item(s), the purchase is no longer eligible for return. Please promptly return the item(s) once you receive the RMA.
Damage in Shipment
Claims for merchandise damage in shipment must be made within one working days of delivery. You are responsible for filing a claim with the shipping service and we cannot guarantee any outcomes regarding your claim. No reimbursement will be made until the carrier pays the claim.